Returns & Exchanges
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Online Purchases
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply.
Return Within Amount of Credit 0 to 60 days from receipt of merchandise 100% of purchase price 61 to 120 days from receipt of merchandise 75% of purchase price 121 to 180 days from receipt of merchandise 50% of purchase price 181+ days from receipt of merchandise 0% Merchandise returned more than six months after the delivery date will be shipped back to you at your expense.
Sale Merchandise
Must be returned within 30 days of receipt of merchandise.
Returning Merchandise By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1.800.401.2101.
Other Items
All fragrance and cosmetics items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Personalized items cannot be cancelled or returned.
Please allow 10 to 14 days for the processing of your return.
Returning Online Purchases In Store
CUSP.com purchases may be returned to any Neiman Marcus store. Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.
Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment. Gift recipients will receive a Merchandise Credit Gift Card. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalogs, and online.
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Registered Customers
You may cancel your web order online. Click on 'Account,' sign in, select 'View Web Order History', click on the desired order number, and then select 'cancel' next to the item(s) you wish to cancel.
