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Assistance

Returns & Exchanges

  • Online Purchases

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. To receive a FREE return, please return within 15 days of delivery using the pre-paid Smart Label located on the packing slip enclosed with your merchandise.

    Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
    Last Updated June 5, 2014.

    Returning Merchandise By Mail

    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s).

    If you use a SmartLabel, shipping on a return will be FREE if returned within 15 days of delivery. If returned after 15 days of delivery, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item(s) prepaid and insured to Neiman Marcus- NSC Returns, 2301 Neiman Marcus Parkway, Longview, TX 75602. For a replacement shipping label, please call 1.800.401.2101.

    Please allow 10 to 14 days for the processing of your return.

    Returning Merchandise by Mail Last Updated February 1, 2014.

    Other Items

    All fragrance and cosmetics items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    Personalized items cannot be cancelled or returned.

    Please allow 10 to 14 days for the processing of your return.
    Last Updated October 1, 2013.

    Returning Online Purchases In Store

    CUSP.com purchases may be returned to any CUSP or Neiman Marcus store. Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Returns without a packing slip will receive credit back to the original form of payment.

    When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, Bergdorf Goodman and CUSP stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.
    Last Updated on 7/30/2013.

  • Registered Customers

    You may cancel your web order online. Click on 'Account,' sign in, select 'View Web Order History', click on the desired order number, and then select 'cancel' next to the item(s) you wish to cancel.