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Assistance

NM Credit Card

  • Applying for a Card

    How do I apply for the Neiman Marcus credit card?

    It's simple—just fill out our online application. Please allow ten business days for us to review your application.

    This process is completely secure, and the personal information you submit is protected. We won't release any information concerning your credit application to a third party except in accordance with our financial privacy policy, which will be mailed to you with your NM credit card.

    I recently applied for a Neiman Marcus credit card. What is the status of my application?

    Our review process takes up to ten working days. If ten business days have passed since you submitted your application, please contact Credit Services at 1.800.685.6695 or via email.

  • Contact Credit Services

    How can I contact Credit Services?

    Telephone:

    Credit Services is available from 8am-7pm, CT, Monday through Friday and Saturday, 9am-1pm CT. Call toll-free at 1.800.685.6695. If you are in an international location or cannot use toll-free numbers, please contact us at 214.761.2660.

    Fax:

    You may also fax Credit Services at 214.761.2779.

  • Paying My Bill

    Can I pay my bill online?

    You can now make a payment, view, and manage your Neiman Marcus account online.

    By Mail:

    Please mail your payment to:

    • Neiman Marcus
    • P.O. Box 5235
    • Carol Stream, IL 60197-5235

    By Express Delivery

    If you're concerned about your payment arriving by its due date, send it via Federal Express, UPS, or another express delivery service to:

    • Neiman Marcus/Capital One
    • 1301 East Tower Road
    • Schaumburg, IL 60173

    In Store:

    You may also make a payment by visiting Customer Service at your local Neiman Marcus. To locate a store near you, please visit our online store locator.

  • My Account

    Can I view my account information and balance online?

    You can now make a payment, view, and manage your Neiman Marcus account online. You may also get this information by contacting Credit Services.

    Can I update my address online?

    Upon enrollment, your address can be changed using our online account management option. You may also call Credit Services at 1.800.685.6695.

    I have not used my card in several months. Is it still active?

    To find out, please contact Credit Services at 1.800.685.6695.

    How do I close my account?

    Please send your request in writing to:

    • Neiman Marcus Credit Services
    • P.O. Box 729080
    • Dallas, TX 75372-9979

    Please clearly state that you'd like to close your account and include the cardholder's name, account number, and statement address.

    You may also contact Credit Services at 1.800.685.6695.